1. Overview
This Privacy Policy explains how Tiburon Data LLC ("Tiburon Data," "we," "us," or "our") collects, uses, shares, and protects information in connection with InstallBids (the "Platform").
The Platform includes the website at installbids.com, the InstallBids web application, and the InstallBids mobile application for iOS and Android (the "App").
InstallBids connects certified vinyl graphics installers with commercial storefront installation opportunities posted by national retail chains and other clients. This policy applies to installers, client representatives, and visitors to our website.
Tiburon Data LLC is the controller of the personal information described in this policy. By using the Platform, you agree to the collection and use of information in accordance with it.
2. Information We Collect
Information you provide to us
- Account and profile information — name, business name, email address, phone number, mailing address, and service areas. Your password is stored only in hashed form.
- Professional credentials — certification details, licenses, certificates of insurance, W-9 tax forms, subcontractor agreements, capabilities, and other documentation you submit to qualify for opportunities.
- Marketplace activity — bids you submit, job details, messages, and files you upload such as completion photographs and site documentation.
- Billing and remittance information — the business name, mailing address, and taxpayer identification number you provide so that we can invoice and pay you for completed work. We do not collect or store bank account numbers, routing numbers, or payment card numbers, and no payment is processed through the Platform or the App.
- Communications — messages, support requests, and feedback you send to us.
Information collected automatically
- Usage data — pages and screens viewed, features used, and actions taken on the Platform.
- Device and technical data — IP address, browser type, operating system, device type, device identifiers, application version, and approximate location derived from IP address at the city or region level. We do not collect precise GPS location.
- Cookies and similar technologies on our website — see Section 6.
Information from third parties
- Clients who post opportunities may provide job details and site information, and may confirm the scheduling or completion of awarded work.
- We do not purchase personal information from data brokers, and we do not receive personal information from advertising networks or social media platforms.
3. Our Mobile Application
This section describes practices specific to the InstallBids mobile app for iOS and Android.
Push notifications
Alerting you to time-limited bidding opportunities is the App's core function. When you enable notifications, Apple or Google issues a device push token that we store and associate with your account so that we can deliver alerts about bid invitations, bid confirmations, award results, and document requests. You can turn notifications off at any time in your device settings or in the App's notification preferences. Notifications are not required in order to use the App.
Camera and photo library
The App requests access to your camera and photo library only at the moment you choose to upload a document or a completion photograph, and uses that access solely to attach the file you select. We do not access your camera, microphone, or photo library in the background or at any other time.
Device information
We collect device type, operating system version, application version, and a device identifier in order to deliver notifications, diagnose crashes, and maintain the security of your account.
Location
The App does not request or collect precise device location. Job locations shown in the App are supplied by the client posting the opportunity.
No purchases or payments in the App
The App contains no purchases, subscriptions, or payment processing, and no funds are collected or transmitted through it. Installation services are performed in the physical world, and invoicing and payment for completed work take place outside the App.
App stores
The App is distributed through the Apple App Store and Google Play. Those platforms may collect information about your download and use of the App under their own privacy policies, which we do not control.
4. How We Use Information
We use the information we collect to:
- Operate, maintain, secure, and improve the Platform.
- Create and manage your account and verify your eligibility and credentials.
- Match installers with relevant opportunities and run the bidding and award process.
- Send push notifications and emails about opportunities, bid outcomes, document requests, account activity, and service updates.
- Prepare and process invoices and arrange payment for completed work.
- Provide customer support and respond to your requests.
- Detect, investigate, and prevent fraud, abuse, and security incidents.
- Comply with legal, tax, and recordkeeping obligations, and enforce our Terms & Conditions.
- Send marketing communications where permitted, which you may opt out of at any time.
We do not use your information to build advertising profiles, and we do not use it for automated decision-making that produces legal or similarly significant effects about you.
7. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy:
- Account and profile information — for as long as your account remains active.
- Awarded bid records, completed job records, invoices, and tax documentation (including W-9 forms) — seven years after the relevant transaction, to meet tax, accounting, audit, and contractual recordkeeping obligations.
- Certificates of insurance and credential documents — for the duration of your account and three years afterwards.
- Support communications — three years.
- Website analytics data — 26 months, after which it is aggregated or de-identified.
- Marketing opt-out records — retained indefinitely so that we can continue to honour your opt-out.
Retention following account deletion is described in Section 8.
8. Account Deletion
You can delete your account yourself, at any time. In the mobile app, go to Account and select Delete account. In the web application, go to Account settings and select Delete account. No email or support request is required.
What deletion removes
Deleting your account permanently removes your profile, contact details, login credentials, notification preferences, device push tokens, uploaded credential documents, and any draft or open bids. You will stop receiving notifications and emails from us and will no longer be able to sign in. Deletion cannot be undone.
What we retain, and why
We retain records of bids that were awarded to you, completed job records, invoices, and tax documentation for seven years. We are required to keep these for tax, accounting, audit, and contractual purposes, and they form part of the records associated with the client who awarded the work. Retained records are separated from your account and are not used to contact you or for any marketing purpose.
Deactivation is not deletion
Deactivating your account suspends it and stops notifications while preserving your profile, and can be reversed by contacting support. If you want your information removed, choose deletion.
Timing
Deletion takes effect immediately within the Platform. Residual copies held in encrypted backups are overwritten within 90 days.
If you cannot access your account
You may also request deletion at installbids.com/delete-account or by emailing support@installbids.com.
9. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect information, including encryption in transit using TLS, encryption at rest for stored documents, hashed passwords, role-based access controls, and access logging.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, contact us at support@installbids.com.
10. Your Rights & Choices
- Access and portability — request confirmation of what personal information we hold about you and a copy of it in a portable format.
- Correction — update your profile directly in the Platform, or ask us to correct inaccurate information.
- Deletion — delete your account yourself as described in Section 8.
- Notification preferences — turn push notifications and category-level email alerts on or off in the App or web application.
- Marketing emails — unsubscribe using the link in any marketing email, or contact us. This does not affect transactional emails about your bids and account.
- Cookies — manage cookies through your browser settings.
To exercise any of these rights, email support@installbids.com with "Privacy Request" in the subject line. We will respond within 45 days and will tell you if we need up to an additional 45 days. We may need to verify your identity before acting on a request. There is no charge unless requests are excessive or repetitive. We will not discriminate against you for exercising your privacy rights.
11. State Privacy Rights
Residents of California, Colorado, Connecticut, Utah, Virginia, and other states with comprehensive privacy laws have the rights described in Section 10, and in addition the right to opt out of the sale of personal information, of targeted advertising, and of profiling in furtherance of decisions producing legal or similarly significant effects.
We do not sell personal information, do not share it for targeted advertising, and do not engage in profiling of that kind, so there is nothing for you to opt out of. We do not use sensitive personal information to infer characteristics about you.
California residents
In the preceding 12 months we have collected the following categories of personal information: identifiers (name, business name, email address, phone number, postal address, IP address); commercial information (bids, awarded jobs, invoices); internet or network activity (usage and device data); professional or employment-related information (certifications, licenses, insurance, capabilities); and government identifiers (taxpayer identification numbers provided on W-9 forms). The sources, purposes, and disclosures for business purposes are described in Sections 2, 4, and 5. We have not sold or shared personal information for cross-context behavioural advertising, and we do not have actual knowledge of selling or sharing the personal information of consumers under 16. You may use an authorised agent to submit a request, with written permission that we may verify.
Appeals
If we decline a privacy request, residents of Colorado, Connecticut, Virginia, and other states providing an appeal right may appeal by replying to our decision or emailing support@installbids.com with "Privacy Appeal" in the subject line. We will respond within 45 days. If your appeal is denied, you may contact your state attorney general.
Nevada residents
Nevada residents may submit a request not to sell covered personal information. We do not sell personal information.
12. Third-Party Services & Links
We rely on the service providers named in Section 5 to operate the Platform. The App is distributed through the Apple App Store and Google Play, each of which is governed by its own privacy policy.
The Platform may also contain links to third-party websites that we do not control. This policy does not apply to those services, and we encourage you to review their privacy practices.
13. Children's Privacy
The Platform is intended for business use by adults and is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a person under 18, we will delete it. If you believe a child has provided us information, contact us at support@installbids.com.
14. Users Outside the United States
The Platform is intended for use in the United States, and the information we collect is stored and processed in the United States. If you access the Platform from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.
15. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. If the changes are material, we will provide additional notice by email or through an in-app notice, where practicable at least seven days before they take effect. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or wish to exercise a privacy right, contact us at:
Tiburon Data LLC
InstallBids
3rd Floor, 677 King Street
Charleston, South Carolina 29403, United States
support@installbids.com