1. Contact Support
Email support@installbids.com with any question about your account, a job, a bid, an invoice, or the app. We aim to reply within one business day.
What to include
- The email address on your InstallBids account.
- The job number, if your question is about a specific opportunity.
- For app problems: your device, operating system version, whether you are on iOS or Android, and a screenshot if something looks wrong.
2. Getting Started
How do I join the network?
Installers are invited directly. To be considered, email us your business name, service areas, certifications, and the types of installation work you take on.
I received an invitation. What now?
Open the link in the email and set a password. Your business profile is already in place, so you can review it and start bidding straight away.
Do I need the mobile app?
No — everything can be done in a web browser. The app exists so you hear about opportunities the moment they open, which matters because bid windows are short. Search for InstallBids on the Apple App Store or Google Play.
3. Jobs & Bidding
How do I find jobs?
Open the Jobs tab. Opportunities are matched to your certifications and service areas, so what you see is work you are eligible for. Each listing shows locations, unit counts, dimensions, timeline, and any site photos supplied by the client.
How does bidding work?
You set your own price. Bidding is blind — no installer can see another installer's number, and there is no negotiation. You can revise your bid any time before the deadline, after which bids lock. Bidding is free and we take no commission.
How will I know if I won?
You will get a push notification and an email, and results appear in My Bids. You have 24 hours from the award notification to accept, after which the job may be offered to the next bidder.
How do I mark a job complete?
Open the job and submit your completion documentation, including any photographs required. Our team reviews it and confirms completion.
Something on site is different from the job description.
Stop and contact us before proceeding. Changes in scope need to be agreed with the client before the work is done.
4. Documents
What will I be asked for?
A certificate of insurance, a W-9, a signed subcontractor agreement, and evidence of any certifications relevant to the work.
Do I need them before I can bid?
No. You can bid without them. Uploading them early means nothing slows you down if you win.
An upload failed.
Check the file is a PDF, JPG, or PNG and that your connection is stable, then try again. If it still fails, email the document to us and we will add it for you.
5. Notifications
What will I be notified about?
New bid invitations, confirmation your bid was received, award results, and any document needing your attention.
I am not receiving push notifications.
- Check notifications are enabled for InstallBids in your device settings.
- Check your preferences in the app under Account.
- Make sure the device is not in focus, do-not-disturb, or battery-saver mode.
- Confirm you are signed in — notifications are tied to your account, not the device.
If they still do not arrive, email us your device model and operating system version.
Can I turn them off?
Yes, at any time, in the app under Account or in your device settings. The app works without them, though you may hear about opportunities later. Marketing emails have their own unsubscribe link; emails about your bids and account will continue.
6. Your Account
How do I change my password or details?
Go to Account. If you cannot sign in, use the forgotten-password link on the sign-in screen. To change your business name or tax details, email us so your records stay consistent.
Deactivate or delete?
Deactivating pauses your account and stops notifications while keeping your profile and history. It can be reversed by contacting us. Deleting permanently removes your profile, credentials, settings, and open bids, and cannot be undone.
How do I delete my account?
In the app, go to Account and select Delete account. In the web application, go to Account settings and select Delete account. You do not need to contact us. If you cannot get in, see installbids.com/delete-account. Records of awarded work and tax documentation are retained — see our Privacy Policy.
7. Troubleshooting
I cannot sign in.
Use the forgotten-password link on the sign-in screen. If the reset email does not arrive within a few minutes, check your spam folder, then email us — we may hold a different address for you.
The app is crashing or showing old information.
Pull down on a list to refresh. If that does not help, close the app fully and reopen it, check for an update, and restart your device. If it continues, email us your device model, operating system version, and app version.
I am not seeing any jobs.
Opportunities are matched to your certifications and service areas, so there may be nothing open near you right now. Check your service areas are up to date, and email us if you want to widen them.
A job I was looking at has disappeared.
Bid windows close on a deadline and jobs are removed once bidding ends. Anything you bid on stays visible under My Bids.
See also our Privacy Policy and Terms & Conditions. InstallBids is operated by Tiburon Data LLC, 3rd Floor, 677 King Street, Charleston, South Carolina 29403, United States.